On a different thread I posted about trying to go the Auburndale spring game. Gofan mistakenly had the game scheduled to take place last Friday at and against Bartow High. I purchased a ticket before driving to Bartow. I arrive and there is no game. I went back on the GoFan app yesterday to find out about a refund. They do not communicate by phone . I searched for a phone number online. Called it and left a message but the automated answering did not identify it as GoFan. I have not received a return phone call. Back to the app. There is a Chat option. It informed me that even though the event was not even scheduled there would be no refund. It then referred me to the hosting school so I should contact them. I called Bartow High. The operator abruptly transferred me to what must be the athletic director. It answered with a beep. Nothing identifying that it was the athletic director. I left a message. I’m not going to spend much more energy on this over $8 so we’ll see if I receive any responses to my voicemails.
Back to GoFan. These companies that do not have a live person to speak to are very frustrating and impersonal. The Chat answered my responses in a nano second so that was not a human being.
Back to GoFan. These companies that do not have a live person to speak to are very frustrating and impersonal. The Chat answered my responses in a nano second so that was not a human being.
